Help centre

Who can play at Fort McMurray Casino?

Players must be 19+. We welcome players across Canada and run KYC and geolocation checks before any deposit.

Is Fort McMurray Casino regulated?

We operate in line with Canadian regulation and are regulated in the provinces that require it. Game fairness is backed by RNG testing through eCOGRA and GLI.

How do I deposit?

Choose from Interac e-Transfer, Visa, Mastercard, Apple Pay, PayPal, Online Banking / Trustly, Paysafecard, Neosurf, Skrill or Neteller. The minimum deposit is C$10, with no casino fees.

How fast are withdrawals?

Most methods take 1 to 4 hours, while bank wire can take up to 12 hours. The minimum is C$50 and the maximum is C$10 000 per month.

How do I contact support?

We help by email, usually within 24 hours. Write to support@fortmcmurraycasino.app, help@fortmcmurraycasino.app or mail@fortmcmurraycasino.app. All three reach the same team.

What is the welcome offer?

New players can opt into a first-deposit welcome package. Offer details appear once you sign in or register, and full terms are shown before you opt in.

What responsible gaming tools do you offer?

You can set limits, add reality checks, take a break from 24 hours to 6 weeks, or self-exclude. Limit decreases apply instantly, and increases take 24 hours.

Can I play on my phone?

Yes. Use the full browser version on any mobile device, our iOS casino app, or our Android app on Google Play.