Privacy Policy · Fort McMurray Casino

At Fort McMurray Casino, protecting your personal information is part of running a trustworthy casino. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. We handle personal information in line with Canadian privacy law, including federal privacy legislation and provincial laws where they apply.

1. Information We Collect

We collect only what we need to run your account, keep it secure and meet our legal duties.

Identity details: full name, date of birth, gender if provided, and identity documents.
Contact details: residential address, email address and phone number if you choose to give it.
Financial details: payment method details, transaction history, deposits, withdrawals and, where required, information about the source of your funds.
Gaming activity: games played, bets, wins, losses, bonuses used and limits you set.
Technical data: IP address, device type, browser, operating system, login times and geolocation data used to confirm you are in a permitted area.
Communications: emails you send us and our replies.

2. Why We Collect It and How We Use It

To create and manage your account and let you play.
To verify your identity and age and confirm you are 19 or older.
To confirm your location before deposits and play.
To process deposits and withdrawals in Canadian dollars.
To prevent fraud, money laundering and other crime.
To support responsible play, including applying limits and spotting signs of harm.
To answer your questions and handle complaints.
To improve our website, games and services.
To send you offers, only where you have agreed to receive them.

3. Legal Bases for Processing

We process your personal information on one or more of the following grounds:

Consent: for example, marketing emails and non-essential cookies. You may withdraw consent at any time.
Our agreement with you: to provide the account and services you signed up for.
Legal obligations: including age verification, anti-money laundering rules, tax and regulatory requirements.
Legitimate interests: such as keeping our platform secure and improving our services, where these interests are not outweighed by your rights.

4. Who We Share It With

We never sell your personal information. We share it only where needed, and only with parties bound to protect it:

Payment providers: banks, card networks and e-wallets that process your transactions.
Verification providers: identity, age, address and geolocation check services.
Service providers: hosting, game suppliers, email delivery, analytics and security partners who work on our behalf.
Regulators and authorities: gaming regulators, law enforcement and financial intelligence bodies where the law requires it.
Professional advisers: auditors and legal advisers under duties of confidentiality.

5. Cookies

We use cookies and similar technologies to run our site and understand how it is used. Please see our Cookie Policy for full details and how to manage your choices.

6. Data Security

We use technical and organizational safeguards to protect your information, including encrypted connections, restricted staff access on a need-to-know basis, secure storage and regular review of our systems. No system is completely risk-free, so please also protect your password and log out on shared devices.

7. Data Retention

We keep personal information only as long as necessary for the purposes described here. Account, transaction and verification records are kept for the period required by anti-money laundering, tax and gaming laws, even after your account is closed. When information is no longer needed, we delete or anonymize it securely.

8. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you;
Correction of information that is inaccurate or incomplete;
Deletion of information we no longer have a reason or legal duty to keep;
Objection to certain processing, including direct marketing;
Withdraw consent where processing relies on it.

To make a request, email mail@fortmcmurraycasino.app. We may need to confirm your identity first. If you are not satisfied with our answer, you may contact the privacy commissioner with authority in your jurisdiction.

9. Marketing Choices

We send promotional emails only if you have opted in. You can unsubscribe through the link in any marketing email, change your preferences in your account, or email us. Service messages about your account, security and transactions will still be sent. If you self-exclude or take a break, we stop marketing to you for that period.

10. International Transfers

Some of our service providers may store or process information outside Canada. When this happens, we use contractual and other safeguards so that your information receives a level of protection comparable to that required in Canada. Information held abroad may be subject to the laws of that country.

11. Legal Age

Our services are only for people aged 19 or older. We do not knowingly collect information from minors. If we learn that we hold information about someone underage, we close the account and handle the data as described in our Underage Gambling Policy.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, and we will tell you about significant changes by email or on login.

13. Contact

For privacy questions or requests, email mail@fortmcmurraycasino.app. For general account help, email support@fortmcmurraycasino.app.