At Fort McMurray Casino, we want gambling to stay what it should be: a form of entertainment you choose and control. For most people it is a fun pastime, but for some it can become a problem. This page explains our commitment, the tools you can use to stay in control, and where to find free and confidential help.
We are committed to:
You can set daily, weekly or monthly limits on how much you deposit, how much you wager in total, and how much you stake on a single bet. Once a limit is reached, you cannot go beyond it until the period resets.
Reality checks show a pop-up at intervals you choose, reminding you how long you have been playing and how much you have won or lost. Time alerts help you keep track of your sessions so time does not slip away.
If you need a pause, you can take a break for any period from 24 hours to 6 weeks. During this time you cannot log in to play or deposit, and you will not receive marketing from us. A break cannot be cancelled once it starts.
If you feel gambling is becoming a problem, you can self-exclude for a longer period or close your account. During self-exclusion, your account is locked, marketing stops, and we take steps to prevent new accounts being opened. We strongly encourage you to also seek support from one of the organizations listed below.
Our self-assessment quiz asks a short set of questions about your gambling habits. It is private and helps you reflect on whether your play may be causing harm.
We complete identity verification and geolocation checks before any deposit. This confirms your age, makes sure the account belongs to you, and confirms you are playing from a permitted location.
Changes that make your limits stricter apply instantly. Changes that loosen a limit, such as raising a deposit limit or removing it, take 24 hours to come into effect. This delay gives you time to reconsider a decision that may have been made in the moment.
Answering yes to any of the following may be a sign that gambling is affecting your life:
If any of these sound familiar, consider using our tools and reaching out to one of the support services below.
Gambling is for adults only. Everyone who plays with us must be 19 or older and pass our verification checks. If you share a device with children or teenagers, keep your login details private, log out after every session and use parental-control software. See our Underage Gambling Policy for more information.
Free, confidential support is available from these organizations:
Our games are also subject to independent RNG testing (eCOGRA / GLI), so you can be confident outcomes are random. Please note that random results also mean no system or strategy can guarantee a win.
If you would like help setting limits, taking a break or self-excluding, or if you are worried about someone else's gambling, email help@fortmcmurraycasino.app. For other questions, email support@fortmcmurraycasino.app.