These Terms and Conditions set out the agreement between you and Fort McMurray Casino for the use of our website, your player account and every game and service we offer. We are an online casino based in Fort McMurray, Alberta, built for players in Canada. Please read these terms carefully before you register or deposit. If something is unclear, email us before you play.
By opening an account, logging in, depositing or playing any game, you confirm that you have read, understood and accepted these Terms and Conditions. These terms include our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Play policy, KYC and AML Policy and Underage Gambling Policy. If you do not agree with any part of these documents, you must not use our services.
Where a specific game or promotion has its own rules, those rules apply together with these terms. If they conflict, the more specific rules for that game or promotion take priority, unless these terms state otherwise.
To hold an account with Fort McMurray Casino, you must:
We operate in line with Canadian regulation and are regulated in the provinces that require it. It is your responsibility to make sure that online gambling is lawful where you live and where you are when you play. We use geolocation checks to confirm your location, and we may refuse or restrict access from any place where our services are not permitted.
When you register, you must give true, accurate and complete information, including your legal name, date of birth, residential address and email address. You must keep these details up to date. Accounts opened with false or misleading details may be suspended or closed.
Each player may hold only one account. We also limit accounts to one per household, device, IP address or payment method where we consider this necessary to prevent abuse. If we find duplicate or linked accounts, we may close them, cancel any bonuses and winnings connected to them, and keep only one account open after review.
You are responsible for keeping your login details private. Do not share your password or let anyone else use your account. Any activity carried out with your correct login details will be treated as yours. If you believe someone else has accessed your account, email us straight away so we can secure it.
We complete Know Your Customer (KYC) and geolocation checks before any deposit is accepted. We may also ask for further documents at any time, for example before a withdrawal or when our monitoring requires it. Full details are in our KYC and AML Policy.
All accounts are held and all transactions are processed in Canadian dollars (CAD). The minimum deposit is C$10. You may deposit using the following methods:
You may only use payment methods registered in your own name. Deposits made with a third party's card, wallet or bank account are not permitted and may be reversed. Funds deposited must be intended for gaming; using your account as a bank or to move money is prohibited. We do not charge casino fees on deposits, though your payment provider may apply its own charges.
The minimum withdrawal is C$50 and the maximum withdrawal is C$10 000 per month. Withdrawals can be made using:
Most withdrawals are processed within 1 to 4 hours once approved; some can take up to 12 hours. Processing times begin once your account is fully verified and the request has passed our review. Where possible, we return funds to the same method used to deposit. If your deposit method cannot receive withdrawals, we will pay out to another available method in your name. We do not charge casino fees on withdrawals.
We may delay or withhold a withdrawal while we complete verification, investigate suspected breaches of these terms, or meet a legal obligation. Any active bonus must be completed or forfeited before a withdrawal of bonus-related funds, in line with the Bonus Terms.
All bonuses, including the welcome package for new players, are governed by our Bonus Terms and by any specific terms shown with the offer. Please read them before you opt in. We may refuse or withdraw a bonus where we suspect abuse.
Each game has its own rules, paytable and return information, available inside the game. You should read these before playing. By placing a bet, you accept the rules of that game. Bets are accepted only when confirmed by our system, and the outcome recorded on our servers is final.
Our digital games use random number generators (RNG) so that results are random and independent of previous rounds. Our RNG games are subject to independent testing. Live dealer games are streamed from studios operated by our game partners, and results are decided by the physical outcome at the table, recorded by the studio system. If a live round cannot be completed because of a technical or dealer error, the round is handled under the rules of that game, which may include voiding the round and returning stakes.
A malfunction voids all pays and plays. If a game, server, payment system or software fails or produces an obvious error, any bets and winnings affected by that failure are void. Where a balance or payout has been credited in error, including through a pricing, display or configuration mistake, we may correct it and recover the amount. If you notice an error, you must report it to us and must not take advantage of it.
We want every player to have a fair experience. The following are not allowed:
If we have reasonable grounds to believe you have broken these rules, we may suspend or close your account, void affected bets and winnings, cancel bonuses and report the matter to the proper authorities.
We offer deposit, wager and stake limits, reality checks, cooling-off periods and self-exclusion. Please see our Responsible Play page. We may also restrict your account if we see signs that your play is causing harm.
You may close your account at any time by emailing us. Any remaining real-money balance, less any amounts we are entitled to withhold under these terms, will be returned to you after verification. Accounts closed for responsible-play reasons cannot be reopened until any chosen exclusion period has ended.
All content on our website, including the Fort McMurray Casino name, logos, design, text, graphics and software, belongs to us or to our licensors. You may use it only to play on our site for personal use. You must not copy, change, distribute or exploit any of it without our written permission.
Our services are provided as they are available. To the fullest extent allowed by law, we are not liable for indirect or consequential loss, loss of profit or loss of opportunity arising from your use of our services, including losses caused by interruptions, delays, technical failures or events outside our reasonable control. Nothing in these terms limits liability that cannot be limited under applicable law, including your statutory rights as a consumer.
If you are unhappy with any part of our service, email help@fortmcmurraycasino.app with your username, a clear description of the issue and any relevant dates, amounts and screenshots. We will acknowledge your complaint, investigate it fairly and give you a written response. If you are not satisfied with our final response and you play in a province where we are regulated, you may refer the matter to the gaming regulator or dispute-resolution route available in that province.
We may update these terms to reflect changes in the law, our services or our business. We will post the updated version on this page and, for significant changes, notify you by email or when you next log in. Continuing to use your account after changes take effect means you accept the updated terms.
These terms are governed by the laws of Canada and the laws of the province or territory in which you reside, as applicable. Any dispute will be handled by the courts or bodies with jurisdiction under those laws.
We provide support by email only: